Returns & Exchanges

Your Satisfaction, Our Priority

Your comfort and satisfaction are important to us at Shambhala. If you're uncertain about your purchase, we welcome you to contact us before placing your order. This not only helps you save time on returns but also helps us lower our environmental impact.


Return Guidelines

Items eligible for return must be sent back in their original, unworn condition and in the original packaging within 30 days of delivery for a refund to the original payment method. Sale or clearance items are not eligible for return or refund.


Returns Within Spain

Great news! Returns within the Spain Peninsula are free of charge. Upon your request, we will provide a pre-paid return label for you to send back your items.


International Returns

For our international customers, the cost of return shipping must be covered by the customer. Please track your shipment, as we are not responsible for items lost during the shipping process if the shipment is made by the customer.


Quality Assurance

We pride ourselves on our quality. However, if there are any defects in your product, please contact our Customer Care team within 4 weeks of purchase. Make sure to include your order number and photos of the defect, so we can resolve the issue as quickly as possible.


Refund Process

Allow 2-3 business days for our Customer Care team to process your return. Refunds will be made to the original payment method. If payment was made using store credit or gift cards, the original amount will be reinstated back to your account.

Please note, we cannot refund original shipping fees or any customs duties.


Care Guidelines

For the best care of your Shambhala wear, it's essential to follow the care instructions on each item's label.

For any inquiries, reach out to us via email at or message us through our social media channels.